عربي
FAQS
Yes, BlackPoint is committed to protecting user privacy and personal information in accordance with our Privacy Policy.
We carefully select merchants and designers; however, responsibility for product quality and authenticity remains with the merchant or designer.
For inquiries and support:
WhatsApp / Call: +968 91301333
Email: blackpoint.1333@gmail.com
Instagram: @black_point.app
Website: www.bblackpoint.com
You can track your order status directly through your account on the application or website.
Delivery times may vary depending on the merchant, designer, and customer location. The estimated delivery period will be shown during the ordering process.
Yes, customer accounts can be upgraded into merchant accounts directly through the platform without creating a new account.
No, there are no registration or store opening fees.
BlackPoint only deducts a 15% commission from each completed sale to cover administrative service fees and payment gateway processing fees.
You can register as a merchant or designer by:
- Visiting the website or application.
- Clicking on “Start Selling”.
- Completing the registration form.
- Waiting for your application to be reviewed and approved by the management team.
You can contact our customer support team through:
- WhatsApp or phone call.
- Email.
- Official social media accounts.
Our team will assist you as quickly as possible.
Yes, returns or exchanges may be requested in specific cases such as:
- Receiving the wrong product.
- Product defects.
- Damage during shipping.
Customized or made-to-order products cannot be returned or exchanged unless there is a defect or merchant error.
Yes, some stores and designers offer customization and tailoring services. You can add your requests and notes during the checkout process.
BlackPoint is a specialized online marketplace for abayas and women’s fashion, connecting customers, merchants, and designers in one platform to provide a secure and seamless shopping experience.
The platform provides secure electronic payment options, and the available methods will be displayed during checkout.
Yes, BlackPoint offers advertising banner spaces within the application and website for brands, stores, and designers who wish to promote their products and services.
For pricing, availability, and banner booking inquiries, please contact us via WhatsApp:
+968 91301333
You can easily create an account by:
- Downloading the BlackPoint application or visiting the official website:
www.bblackpoint.com - Clicking on “Create Account”.
- Filling in the required information and completing the registration process.
Yes, the platform allows communication and order notes to ensure your requests and requirements are properly understood.
